Shipping Policy
At Star Aquafresh, we are committed to ensuring that your order reaches you safely and on time. Please read our shipping policy carefully to understand our shipping process, estimated delivery times, and other important details.
1. Order Processing
- Orders are processed within 1-2 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
- You will receive an order confirmation email with tracking details once your order is shipped.
2. Shipping Charges
- Free shipping is available on select products and locations.
- Shipping charges (if applicable) will be calculated and displayed at checkout.
- Additional charges may apply for deliveries to remote areas.
3. Estimated Delivery Time
- Metro Cities: 3-5 business days
- Other Cities & Towns: 5-7 business days
- Remote Areas: 7-10 business days
Delivery times may vary due to unforeseen circumstances such as weather conditions, logistical delays, or public holidays.
4. Shipping Partners
We partner with trusted courier services to ensure timely and safe delivery. Our shipping partners include.
5. Tracking Your Order
Once your order is shipped, we will provide a tracking number via email/SMS. You can track your shipment on our website or the courier partner’s tracking page.
6. International Shipping
- Currently, we only ship within India.
- For bulk or international orders, please contact our support team at +91-9811310899/info@staraquafresh.com.
7. Damaged or Lost Shipments
- If your package arrives damaged or tampered with, please do not accept it and contact us immediately.
- In case of lost shipments, we will work with our courier partners to resolve the issue as soon as possible.
8. Contact Us
For any shipping-related queries, feel free to reach out to us:
Customer Support: +91-9811310899
Email: info@staraquafresh.com
Website: www.staraquafresh.com/
