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Refund & Return Policy


At Star Aquafresh, we strive to provide high-quality RO and UV water purifiers to ensure clean and safe drinking water. If you are not satisfied with your purchase, we are here to help with our Refund & Return Policy.

Returns

We accept returns under the following conditions:

  • Return Window – You can return the product within 2/3 days from the date of delivery.
  • Eligibility for Return – The product must be unused, in its original packaging, and with all accessories, manuals, and warranty cards included.
  • Damaged or Defective Products – If you receive a damaged or defective item, please notify us within 2/3 days with proof (photos/videos), and we will arrange a replacement or refund.
  • Wrong Product Received – If you receive the wrong product, contact us immediately, and we will arrange for a replacement at no extra cost.

Non-Returnable Items

  • Products that have been used, installed, or damaged due to improper handling.
  • Customized or specially ordered products.
  • Items without the original packaging or missing accessories.

Refunds

Once we receive your returned item, we will inspect it and notify you of the refund status.

  • Approved Refunds – If eligible, refunds will be processed within 5/6 business days to your original payment method.
  • Partial Refunds – If the product is returned with missing components or damaged packaging, only a partial refund may be issued.
  • Non-Approved Refunds – If the return does not meet our criteria, we will notify you and return the item at your expense.

Exchange Policy

If you wish to exchange your purifier for a different model, contact us within 5/6 days. Exchanges are subject to availability and price adjustments if applicable.

Return & Refund Process

  • Initiate a Request – Contact our customer support at +91-9811310899 with your order details.
  • Approval & Instructions – Our team will verify the request and provide return instructions.
  • Product Pickup/Shipping – You may be required to ship the product back or schedule a pickup (as per company policy).
  • Inspection & Refund – Once received, we will inspect the product and process your refund or replacement.

Need Help?

For any queries regarding returns or refunds, reach out to our support team at

Customer Support: +91-9811310899
Email: info@staraquafresh.com
Website: www.staraquafresh.com/

We value your trust and are committed to providing the best service!